Jays Company – Return & Refund Policy

At Jays Company, we are committed to providing high-quality pharmacy supplies and ensuring customer satisfaction. If you experience any issues with your order, please review our return and refund policy below.

Return Eligibility

• Returns, exchanges, or refunds are accepted within 90 days of receiving the product or if a problem arises during use.
• Not all items are eligible for return due to the nature of pharmacy supplies. Eligibility is determined on a case-by-case basis.
• Items must be unused, in original packaging, and accompanied by proof of purchase unless otherwise approved.

Refunds & Replacements

• If your item qualifies, you may choose between a refund, replacement order, or exchange.
• Refunds will be issued to the original payment method once the returned item is received and inspected.

Shipping Costs

Responsibility for return shipping costs depends on the situation:

• If the return is due to our error (e.g., incorrect or damaged item), Jays Company will cover the return shipping.
• If due to customer preference or error, the customer may be responsible for shipping fees.

Non-Returnable Items

Some items are non-returnable. These include:

• Opened or used medical supplies
• Temperature-sensitive products
• Custom or special-order items

How to Initiate a Return

To begin a return, please contact our customer service team at orders@jayscompany.com with your order number and a description of the issue. We will guide you through the next steps.